PLEASE READ THE FOLLOWING CONDITIONS CAREFULLY.
Bali Vacation Homes acts as an agent for Property owners (“Owner”) and their representatives (“Owner Representative”) in promoting Properties for rent and arranging bookings. Each time a Guest confirms a booking of a Property through Bali Vacation Homes, a Rental Contract is entered into between the Owner or the Owner’s Representative for the agreed period (“Rental Period”), and the guest in whose name the booking is made (the “Guest”). Each time a Guest books a Property through Bali Vacation Homes, the Guest is deemed to have agreed to these terms and conditions. The Rental Contract is not effective until Bali Vacation Homes has confirmed the Guest’s booking in writing.
When the Guest makes a booking request, the Guest must make the appropriate deposit payment to the Owner or their representatives within 7 days of availability confirmation.
The following deposit payment must be received by the Owner or their representatives:
For rentals beginning more than 30 days after the date of the booking request – a deposit of 50% of the total rental amount is payable.
For rentals beginning 30 days or less after the date of the booking request – the total rental amount is payable as a deposit
If the required deposit payment is not received within 7 days period, Bali Vacation Homes reserves the right to void the Guest’s booking request.
Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 30 days (or otherwise stated) before the scheduled arrival date.
All payments must be made in Euro, unless otherwise agreed with Bali Vacation Homes, and must be made in accordance with Bali Vacation Homes payment instructions as set out in the Guest’s booking confirmation.
If payments are not made on or before the due dates as required herein, the Owner or the Owner’s Representative may cancel the booking, in which case this Rental Contract will be thereby terminated without any further notice required. Cancellation charges may apply as detailed below.
Refund of your down payment and final payment is not possible. We advise you to take a travel and cancellation insurance.
You can pay via bank transfer, Ideal, Credit Card (Master / Visa, Amex), Transferwise, Sepa, Apple Pay, Bancontact, Giropay, Przelewy24 and ING Home’Pay. No additional costs are charged for payments within the European Union. For payments outside the European Union, a payment surcharge of 3% applies.
The cost of electricity (fair use), mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.
Gratuities for the villa staff are encouraged and normal, but are left entirely to the Guest’s discretion.
There will be a charge of €50 cleaning fee per booking (unless stated otherwise). After leaving the property there will be an extended cleaning so the next guests will enter a proper environment.
ARRIVAL / DEPARTURE TIMES
Typical check-out and check-in times are 12:00 (noon) and 4pm (16:00h) respectively unless stated otherwise.
A security deposit may be payable in cash directly to the Owner or Owner’s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description ‘Rents’; however the Owner has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid, or when a non-standard security deposit applies, Bali Vacation Homes will inform the Guest in advance of the amount payable and any other conditions.
The staff will check the inventory upon arrival and departure. The security deposit will normally be refunded at the end of the rental period, after deducting:
all additional expenses incurred on the Guest’s behalf and the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.
DAMAGE OR LOSSES
A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.
The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
NUMBER OF GUESTS
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
USE OF PROPERTY
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Bali Vacation Homes at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of Bali Vacation Homes and the Owner.
If Bali Vacation Homes has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Bali Vacation Homes , the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however neither Bali Vacation Homes , the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.
CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.
The Guest is responsible for the behavior of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.
VALUABLES AND SECURITY
Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither Bali Vacation Homes , the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property.
By paying the (down) payment you accept the terms and conditions as described above.